BRICKMART CUSTOMER SERVICE
We have built up a large and committed customer base over many years and our customers always return to use our services due to the friendly approach from an experienced team.
Our customers are important to us and we want every customer to have the ‘feel good factor’ when using our service and to feel completely satisfied with the products.
Our employees follow 3 important guidelines in Customer Service:
- If a company exist for only profit it is doomed to fail. If an old lady wants to buy one brick to hold open her door she is just as important as the developer buying thousands of bricks!
- Know your product – Know what products/service you are offering back to front. In other words, be an information expert. It is okay to say "I don't know," but it should always be followed up by "but let me find out" or possibly "but my colleague knows!" Whatever the situation may be, make sure that you don't leave your customer with an unanswered question.
- Anticipate Guest Needs – Nothing surprises your customer more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customer. In doing so, it helps them to know that you care and it will leave them with a "Feel Good Factor" that we are searching for.
We look forward to your business with us in the near future here at Brickmart.
Please give us feedback to help us improve our Customer Service.